The Art of Patience
Unfortunately, customer service can be a slow process. Complex issues with many moving parts, busy members of staff, and more can result in long waits while you try to contact different departments. It’s no wonder some customers get annoyed! You can’t train a customer to be more patient. But for smoother, more efficient customer service, you’ll need to master the art of patience yourself. It’ll help keep customers calm and happy, which means you’ll be able to solve their issues much faster.
Learning outcomes:
- Explain why you need to be patient with customers
- Identify behaviours and circumstances that will challenge your patience
- Demonstrate patience when dealing with customers
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