Clear Communication
In customer service, any miscommunication is likely to come at a cost, as well as being very frustrating for everyone involved. Without clear communication, you're unlikely to understand and fulfil a customer's needs or fix a problem they have. This clear communication training course will teach you how to speak to your customers with clarity and leave no ambiguity, lessening the chance for things to go wrong.
Learning outcomes:
- Recognise the benefits of clear communication in customer service
- Warm up vocally to achieve vocal clarity
- Demonstrate ways to communicate clearly with customers
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.